Privacy Policy
Privacy Policy
Privacy Policy
Suren Cooke Agencies (Pvt) Ltd.
Personal identification information
We may collect personal identification information from you in a number of instances, including, but not limited to, when you visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our website. Such personal identification information may include your name, billing and shipping addresses, contact number, e-mail address, purchasing history on our website.
Information about the goods or services you have ordered and enquiries you have made and your correspondence with us. We collect information that you voluntarily submit to us. You can always refuse to supply personal identification information. However, it may prevent you from engaging in certain Site related activities.
How do we use your collected personal information?
We use your information to provide our services, improve customer service, improve our website, and notify you of opportunities on topics you agreed are of interest to you.
We do not provide/sell your information to third parties. We only share any necessary information to our business partners such as Pronto Post, solely for the completion of your order.
Security of your personal information
We take necessary and reasonable steps to protect your personal information which we consider a very important priority. However, we do not assume liability for any unauthorized access to this information by unlawful means.
Access to your personal information
You may access and update your personal information by logging in to your account using the email and password you registered with, on the “My Account” page.
Alternatively, you can access your personal information by contacting Suren Cooke Agencies (Pvt) Ltd. We will provide a copy of the information free of charge. However in certain instances, we may charge a “reasonable fee” to cover administrative charges where the request involves the gathering of large amounts of data, when the request is manifestly unfounded or excessive, or when the request is repetitive.
Secure Online Shopping
Every time Suren Cooke Agencies (Pvt) Ltd collects your personal information (such as your delivery/ billing address, contact details etc.), a secure connection via Secure Sockets Layer (SSL) technology is established with your web browser to ensure that your details are encrypted and securely communicated to us. Secure Sockets Layer (SSL) is a protocol for enabling data encryption on the Internet and for helping web site users confirm the owner of the web site. Only authorized personnel from Suren Cooke Agencies (Pvt) Ltd may access this personal data for authorized reasons.
Secure Credit Card Payment
Online payments for Suren Cooke Agencies (Pvt) Ltd are handled by Hatton National Bank ….. All customer credit and debit card information is securely submitted and processed entirely on HNB Gate systems; Suren Cooke Agencies (Pvt) Ltd staff cannot access, view, process or store sensitive cardholder data (such as credit and debit card numbers, PIN codes or CCV codes). Credit and debit card details are encrypted by SSL in the customer’s browser before they are sent to HNB and are never exposed in clear-text.
Changes to our privacy policy
Suren Cooke Agencies (Pvt) Ltd has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your sole responsibility to review this privacy policy periodically and become aware of any modifications in a timely manner.
Complaints about privacy
You may reach out to us regarding any complaints or concerns about our privacy practices. Your safety online on our website is of utmost importance and as such, we shall respond to such complaints promptly.